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March 10

Bug Fixes -Wednesday March 10, 2010

On the evening of March 9, 2010 we will be implementing the following fixes and changes:

CRM

  • You should no longer receive an error when performing an Awebber import. Special characters (such as '-') should no longer give you a problem.
  • When exporting Opportunities, the title is an exportable field again.
  • When performing a search for people we changed the verbiage from "linked to account"  to "linked to company."

ECOMMERCE

  • Added PayLeap as an available Merchant Gateway.
  • Made some changes to invoice appearance, including removing phone numbers so that it won't appear in the address window of an envelope.
  • When adding a discount through the shopping cart, you may now setup promo codes ahead of time. We also added an option to allow or not allow multiple promo codes AND we corrected an issue that the last entered promo code is always the one that is used first.
  • We fixed an issue that was causing invoices to be sent blank.
  • We fixed special characters displaying incorrectly on order forms.
  • Shopping cart actions will now run if the total is zero dollars because of a discount.
  • Subscriptions ordered through the shopping cart will now bill immediately if the delay billing of subscriptions setting is off.
  • When setting an Autocharge to "Yes" in Order Settings, orders were not being auto-charged correctly. This has been fixed.

MARKETING

  • You now have access to custom fields when using merge fields within the experimental email authoring tool.
  • We corrected an issue that was displaying the wrong verbiage for the default Double Opt-in links.
  • Instructions show up again on internal web forms.
  • You should no longer get a "script" error when creating HTML email templates. 
  • When creating Fulfillment List templates, you are now able to highlight and move desired fields.
  • Merge field defaults save properly again.



9:41 AM GMT  |  Read comments(0)

March 05

Bug Fixes -Wednesday March 4, 2010

On the evening of March 3, 2010 we will be implementing the following fixes and changes:

CRM

    • When merging duplicate records, the date the original record was created will be preserved instead of deleted.
    • When accessing the calendar in Internet Explorer, the mini calendar will now display correctly
    • The broadcast link from the actions drop-down will work correctly now.
    • We fixed a bug that occurred when an opportunity was in a won or lost stage with required checkboxes. When creating an opportunity in that stage, a warning would display. It should only warn you when moving the opportunity to a stage further down the pipeline.
    • With custom fields, you will no longer run into issues with capitalization.
    • When submitting feature requests, you will now be directed to the new Ideas portal on the Fusebox!

ECOMMERCE

    • We added a drop-down option for users to select the currency type when setting up PayPal accounts. If this option is not selected, your default currency in Order Settings will take effect.
    • Subscriptions created after January 28th will now show up on the revenue forecast report.
    • If a subscription order contains the same credit card in the Credit Card 1 and 2 fields, order triggers will no longer run duplicate actions.
    • Invoices will no longer be sent with a "NullPointerException" error.
    • After submitting an order form with a failed credit card, users will now be able to re-submit their order using a good card without errors.

    MARKETING

    • Pasting content from MS Word should be slightly friendlier now, enabling the correct display of quotation marks.
    • When scheduling a broadcast, you no longer will see the small scheduling calendar if the option is not checked.
    • Added a new column to the Email Batch Status report (available via the batch pie chart for opens/clicks or from the Email Stats report on the home page) that shows the name of the Trackable Link the person actually clicked. We also added a new filter allowing you to filter out who clicked a particular Link if you choose.
    • If you stop a broadcast, you will no longer receive a completion receipt.
    • Saved Searches for the Email Batch Status report will now show up in the saved search section of the All Reports page.
    • Clicking the"View" link in the Follow-up Sequence Success report will now pull up correct results for Letter & Queued Fulfillment List templates.
    • We corrected a display problem when looking at a broadcast started in the Email Batch Status report. The scheduled date should now display correctly.
    • When sending a"Buy Now" link from an Opportunity record, the email will be properly recorded in the history.


10:33 AM GMT  |  Read comments(0)

Planned Network Maintenance – 3/13/2010

As we continue to grow, so do our network needs. We will be making major upgrades to our network infrastructure and this will cause a planned downtime for all users of Infusionsoft during our lowest of usage periods.

Infusionsoft will be unavailable on Saturday, March 13, 2010 between 12:00 AM and 3:00 AM EST. (Click here to see what time in your time zone.) We don’t plan our network upgrade to take this long however, we are prepared for any delays or issues that may come up.

During this period, you will not be able to access or use Infusionsoft. In addition, scheduled actions in Infusionsoft will not be ran including follow-up sequences, broadcasts or any other scheduled actions during this time period. (They will run directly following the downtime, requiring no action on your part.)

EDIT: I want to make it very clear what will happen during this downtime period:

  • eCommerce pages such as store fronts, order forms and any other public-facing pages will not be accessible;
  • Web Form submissions will be non-functional;
  • Trackable Links will be non-functional;
  • Affiliate redirects will be non-functional;
  • Open-rate tracking will be non-functional;
  • Applications will be inaccessible completely to anyone who accesses it;
  • All applications (even our own) will be impacted by this downtime.

This blog will be updated with details prior to and after the network upgrade, and we’ll also keep you posted on our @InfusionStatus Twitter account.



10:25 AM GMT  |  Read comments(0)

February 19

WINTER RELEASE BUT *NOTICE* COSMETIC ONLY!

REPOST FROM IS…..http://www.infusionsoftstatus.com/02/2010/winter-release-deployment-216/

187 PEOPLE got the new release last night….everyone affected, but only a cosmetic issue ….. thank god!

No, we’re not murdering anyone. Rather, we wanted to let you know that in our next release, 187 applications will be upgraded in our next release. However, we want to let you know about something in it that makes us a little uncomfortable.

We don’t like releasing an update when we know there’s a bug. This is why we want to take this moment to inform you about a bug that might cause some questions (or panic — whichever comes first.)

When browsing a sent email template from the application, you’ll see a scary “No body found” error in the email window — this isn’t true — it’s simply cosmetic and does not impact what was actually sent or stored in the database. It’s happening because the application is not pulling the template from the database correctly.

Rest assured, we have our software engineers on it and researching the cause so we can fix it. In addition, we have confirmed this does not reflect what is actually being sent to recipients.

We plan to have this fixed within a couple days, as we know it’s not comfortable for you to see that — but we’re on it and you do not need to contact support about this. Once we fix this, those sent email messages will be shown under contact records.

Thanks for your understanding as we continually work to deliver the best possible experience for you! We’ll continue to closely monitor for performance or software issues as well so you can rely on Infusionsoft for all your marketing needs.

—
UPDATES:

UPDATE 2/18 2:00PM: *RESOLVED* We have tested and deployed the fix resolving this. The fix was retroactive as well, meaning the “blank” sent emails now display how they were sent.

 

 

What I wanna Know…when do I get my new release :(

Hope this is useful Info guys…let me know….sharon@cressmgmt.com

The Frustrated Infrusionsoft User’s Best Friend!

Sharon



1:08 PM GMT  |  Read comments(0)

February 11

INFUSIONSOFT SITE UPDATE TONIGHT!

WEB FORM FIELDS HTML CODE CHANGES…..

Tonight, we will be making a minor, but important change to the HTML code  to a couple form fields for Web Forms.

It is completely backwards-compatible, so no worries there, but tech-savvy users (or developers) should take note of these changes. This issue may not necessarily apply to you if you do have custom modifications to Web Forms or use the additional text fields, checkboxes, radio buttons for custom scripting.

WHAT’S CHANGING:

  • Checkboxes and Radio Buttons with the field name of “Option-” will be named “infusion_option_”
  • Text fields with “Custom-” will be named “infusion_custom_”

Note: Only field prefixes are changing, not the full field name.

WHO CARES?

The only people who really should care about this are developers or if you have custom coding for doing stuff with Web Forms.

WHY?

We recently made this change and had to tweak it in order to provide more clarity these forms were created solely for Infusionsoft. Further, this provides better compatibility with server Query Strings and Javascript handling. In the event more form fields are present (for custom coders who do amazing stuff with it), those will be properly passed and handled by us.

Just to be clear — you do not have to change any of your Web Forms you already have. They will work regardless; our systems have been tested to be backwards compatible.

Thank you for your understanding and sorry for the short notice and any inconvenience this may have caused.



8:09 PM GMT  |  Read comments(0)